Our Reviews

my expectations are met

Great experience

We purchased a truck from Billion in 2021. On 5/10/2025 we sent a text message to the salesperson from our purchase in 2021. He was working and met us at the door when we arrived (Jesse McGraw). We told Jesse what we were looking for in a truck. His awareness of what was available allowed him to waste no time and within 5 minutes we were looking at choices from 4 trucks. Jesse was very easy to communicate with, no pressure, answered all our questions. Jesse was the reason we came back to Billion. Derek in finance made the financial aspect to the transaction very easy. Derek got us the best financing option. It was truly a very pleasant and uncomplicated transaction thanks to these two great individuals!!!

Jeff N was extremely helpful and efficient, getting us the exact vehicle we wanted from a different city. He did all of our financing over the phone and email so we didn't have to sit in the dealership for hours. Very nice experience!

Started on time and completed my repair in less time than I was told it may take.

Did awesome job

All went smoothly

From time I called for repairs for my 2022 GMC Sierra until I picked it up everything and everyone was top notch! Harley my service rep was spot on the entire time and Mike L. followed up with me after hours outside of the dealership when I saw him. Not sure of the lady’s name I first talked to to tell of my issue and her scheduling my appointment was great. Thanks to all!! John Cozad

It was oh

Service was Great!

Bill goes out of their way to make sure that the customer has a positive experience.

Took vehicle for oil change, although it took almost 2 hrs when my vehicle was 3rd in line

They’re very knowledgeable mechanics and they fix the problem in a timely manner. Also they can get my vehicle in right away to be looked at worked on. I always appreciate and I know the job is done right I have confidence when taking my vehicle there.

Top quality as always. Friendly, excellent work, best place to deal with!

Spilled oil on my engine

Perfect !!! I brought my suv in for a oil change. I was back out the door within 15 or 20 minutes. Service was fantastic!! Highly recommend.

I was there in the am, busy & it seemed to take longer than normal, but that’s ok don’t want to rush service. In all great service as always. Thanks

Very knowledgeable and courteous and keep you in the know.

Always great service!

Great service, thanks for working around my travel schedule plus the awesome shuttle support!

Outstanding work from the team and great attitudes.

Seemed both quick and thorough.

I always can count on Brian to work me in to get whatever I need to get done. Also, Billy does fantastic work as a Mechanic. Couldn’t be happier with the team.

Travis helped us. We brought in our 2018 enclave that had a bulletin out to fix a problem with the fuel injector part of the engine. Was told a diagnostic would only take 2-3 hours. I messaged him and had to call. Hard to reach. When I did finally get through to him 4 hours after I dropped it, he told me that everyone was headed to lunch and could get it buttoned up when the mechanic returned if I did not want them to go any further. Multiple times, service was poor and felt dismissed. Ended up having my husband take over as my afternoon was busy. My husband also commented on feeling dismissed and poorly served. My shuttle service and driver was great!

Very kind

I had a positive experience at the dealership. Jeff was a great sales man who listed to my concerns and ultimately was able to negotiate a great price for me on my new vehicle. He very quickly matched my pace throughout the sales process. Finance team was also great - they did not try to upsell me on other items that were not already part of the negotiated deal as it came time to do paperwork.

The experience was fine. The cost for a key and programming seems unreasonable high.

Quick service in and out in no time. Well done

Good

Charged me for things you did not do. Then when I called I basically got told off and said I could come in and they would get to it when they got to it

Fast and friendly service. Vehicle was checked over as expected and returned as it was left.

I had a heck of a time with my warranty company and Harley was so patient with everything!! It felt like he had my best interests in mind the whole time and answered all of my questions thoroughly. This is the 2nd time I've had interactions with Harley and don't want to deal with anyone else! Thanks for all your help!

Friendly service

1st in line and took over 2+ hours as they were busy working to clean up mess they had made on Frisbee P&H vehicle. Very discouraged with service for 2nd visit in a row. Will be going elsewhere from this point on

Found the problem and In-N-Out very fast

Good service, very informative, Bob explained everything in detail.

Good job

GreT

Sales Rep was amazing at explaining everything on my new vehicle.

Service was great. Just wondering why floor mat protectors were not used. I have oil on mine now.

My experience was wonderful. The gentlemen at the Billion GMC service dept are the only men in the universe that have ever listened to me when it comes to servicing my vehicle. If anything is ever wrong, it’s fixed immediately.

Quick and professional

I utilize express service for the most part. The last few times I've been down for an oil change, I really noticed that the flow of traffic moves a lot faster than it has in the past. I did share my observation with the gentleman that checked me in and he appreciated the feedback. Whatever happened to remedy that situation - kudos because the express service was not real express in the past. Thank you!

As normal very good service

Great service

Went smooth, quick, no complaints!

Was in for LOF and tire rotation. Arrived at 8:15 and basically got in immediately.

Outstanding Service

As always Excellent customer service and job performance, this is why I keep coming back

It was great!

Tom in sales was great to work with. He understood what we were looking for. Adam did a great job setting up the technology for our vehicle and explaining the vehicle to us.

This was the nicest dealership and service center I’ve ever been to. The staff was so friendly

Got my Colorado in promptly and kept me informed of the price and details. All the staff was super friendly. I have a GM card and was surprised at how many points I was able to use to help pay the cost. Lastly, the truck runs perfect now.

Jeff Nygaard was very professional and explanatory thru the whole process

It was great

Great service as always by Brian Haiar and his crew

As always, excellent customer service.

I was able to get an appointment the next day and problem fixed right away. Nice

Great service and staff as usual

I haven't purchased a vehicle yet

Fixed my issues on time. Friendly advisor.

Todd Laube was excellent to work with.

Great experience with all staff. Everyone we dealt with or encountered in the time we were there were kind, helpful & were out to give great service to both our vehicle & us the customers as well.

Billion's service manager, Brian Haiar, and his team are great. It is so nice to know that we can always count on them and is the main reason that we continue to buy new vehicles at Billion. Thank you Brian!!!

Express lube, short wait, and service complete

Great experience

As always, the service, workmanship, and communication were excellent!

We always use your dealership for all our needs

Fast and timely

Randy is a good mechanic and got the job done

My visit was quick, easy and professional. Travis S was wonderful!! He kept me informed the entire time and was very thorough. I am very satisfied with my service and will recommend others to your business. Thank you!

Jeff Nygaard was great to work with. Very knowledgeable and willing to listen to what I wanted. I traded a truck in and was very happy with what I got. I ended getting some accessories and was getting texts on the status on how it was going. When the truck was ready and texted right away to set up to finish deal.

It was easy to make an appointment, & the service was great, a excellent service advisor, Harley Lynch.

Issue was not fixed.

All good

Everything went well except I don’t appreciate waiting in line for 1/2 hour to get into “Express Line” to get oil changed. Prefer to have an appointment.

Service was OKAY

Ethan was SO helpful in the decision making process. I appreciate is patience and willingness to stick with assisting me as I changed my mind quite a bit based on what was in stock.

The communications about the timeframe and what was expected to happen was lacking. My vechicle was in the shop for three days with very little communication

Friendly and helpful. They lisnened to or needs and Jesse put us in the perfect vehicle.

Great service !

N o problem

Super quick service with early drop off. Easy and efficient!

Jeff Nygaard was the gentle man that helped us out. He was great to work with. I would highly recommend him and his service to others.

Very friendly and professional

Travis and the Black Team for Buick have taken great care of us through 3 vehicles including my current 2015 Buick Enclave. He went back in the service records and was able to find warranty coverage for a failing tire pressure sensor so I didn't have to pay for it again.

I want to say thank you to Brian he was amazing. Getting us in and out and getting things done for us he is the only reason we will go back to billion. Thank you Brian.

The multipoint inspection seems to be a joke. Either it doesn't get performed, or the technicians don't actually look at anything. There was a seal leaking on the rear axle shaft that was not noted at all.

Everyone was super helpful and made the buying experience easy, first time having a GMC and love it.

Great service!

Express Lube guys were very efficient, friendly and professional in my experience.

Great service, got it done right away!!

Jesse M. was very efficient at getting the deal done for me.

Forgot to reset oil light

Brought my car in for oil change and alerted service to one tire with low pressure. Told them I had a long car trip ahead of me. When I left the tire pressure was still low on one tire. I went back. They said they had checked it and filled it. Said it would take time for the car to register new tire pressure. Baloney. One day later still low tire pressure. Went back and waited a long time before they admitted there was a nail. I told them right up front I had a 14 hr car ride ahead of me and needed to find out what was wrong with the tire. They failed to actually look at it and left me at risk of a flat tire on a long road trip. I am Very frustrated after spending so much on a car at your business to get such poor service.

Knowledgeable, got scheduled in quickly. Took good care of the vehicle.

Great experience again! Thanks Dan and Travis

They were all very helpful and listened to our needs.

Jesse McGraw was the sales rep. Done a great job representing the car me and the dealership, done a great job explaining all the technical stuff on the car.

Friendly and quick.

Low air flow in drivers cooler seat. They found the motor to not be work!

We didn't have an appointment but drove to the express line. Only had to wait about 5 minutes. Service was excellent and quick in and out!

Ok

The skid plates were poorly attached following an engine repair in April. The bolts slowly came loose over the past few months until they finally came loose while driving. Thankfully at slow speed, this could have been tragic if they fell off at interstate speeds. This is unacceptable quality control. I requested an oil change while the vehicle was there. It was not completed. This is the second time in 4 oil changes (50% of the time) that the oil change was not completed despite being requested. Now two days later I’m taking time out of my day to get an oil change rather than having it conveniently done as part of another maintenance appointment. Overall very unhappy that the vehicle was improperly reassembled after maintenance and annoyed that a simple oil change was not completed as requested.

The best!!! .... I have no idea about cars so i ask few question about maintennace for my car and they answer everything.. thank you for their service ... I will always do my oil change and repair at Billion GMC !!!

The salemen were very polite and made us feel very welcoming

Addressed all our questions and concerns we might have had. Worked hard to find the truck that we are satisfied with. Adam was very patient and very knowledgeable in the process

Thorough and good follow through.

Came in for an oil change a tire rotation and the gentleman said he could change our oil but we have a recall and it would save us the 80. That was very kind of him to tell us this and save the money

Quick, friendly and responsive.

Terrible communication, repeatedly told vehicle would be ready today, tomorrow morning, end of day - never told otherwise until I would call, messages not returned.

Great experience! Derek, Mark and Jeff all very attentive to my questions. Purchase was timely and smooth.

Sales and service is taken care of my general motors problem thanks to Austin in service and Red in sales.

I like going there. It’s fast

Top customer service!! Travis and Dan always go above and beyond to make I am very well taken care of!’

Service was fast and friendly, will be back.

Reviewed all we needed to know about truck

Got my vehicle in and done fast

harley is an excellent service agent

Just wanted to say thank you

Rep just sat there

I've tried making an appointment to get my oil changed and any other milestone maintenance items, but they always push you to use the express lane. It has been painful in the past, because there are usually a couple vehicles waiting outside, so you know you will be stuck there an hour or so. Friday was a nightmare. There were 2 cars in front of me outside and 1 inside. One of the techs came out and explained some changes, so it may take a little longer today. It was there before 10:30, I left the dealership at 12:45. Can't I just make an an appointment, drop it off in the morning and you call me when it's done? I don't care if it's 5:00. There is nothing express about the express lane.

Jesse was great!

I was very happy with the overall customer service and timeliness. I'll be back!

No hassles

They got me in for a bad tire right away in the morning. I was back on the road 30 minutes later! Exceptional service! Thank you!!!

Great job performed by all

Quick & easy

When I called in the lady looked up my Yukon. 4 recalls and scheduled me in one week. Very well done!

Excellent support! I was able to make an appointment right away, the team did a great job communicating progress, completed the service quickly, and got me on my way!

Oil change

great

You ruined my truck and won't take responsibility for it.

Again and again Dan , Travis and team always do a fantastic job! No matter what it is!! On time, professionalism, quality and communication is a 5star everytime I have anything done!!!

stopped in to see if needed appointment and they got me right in. Had all done in a short time

Communication was great !

Jordan is ALWAYS sooo kind and thorough. He is an amazing employee.

On time and sooner done then expected.

Got me right in. Travis was great

Great

Jeff Nygaard always goes above and beyond with first class service & building a long term relationship!

seamless transaction

it was fine.

Got in and out very fast today. Even had a cup of coffee. They did forget to check tire pressure.

Always wuick

Quick Responsive Helpful

Quick & efficient

I was impressed with how quickly I was able to make an appointment to assess the problem, getting me in the same day. They had to order the part, which came the following week, and again they were able to schedule the repair immediately. Very much appreciated.

Fast oil change!!

The Staff was very accommodating and addressed my issues promptly and efficiently I did not have an appointment and I was from out of town and they got me taken care of extremely fast and back on the road I come to Sioux Falls a couple of times a month and if I can I will wait until I go to billion GMC for my service work. Great Job!!!

Jesse was great! He read my mind and got me into the truck I wanted!

Good communication and great service!

$6600 paid in full service bill replacing transmission 2021 GMC Denali 3.0 Diesel 121k miles. Next day Service Engine Light on. Making return trip to dealership. Terrible product but Good people.

Fast service

Everything went well.

Awesome job

great service!!

We were very impressed with the service we received and with everyone there. We got stranded on the interstate, had to be hauled into Sioux Falls at night. The next morning we were able to get our vehicle in right away and had it by noon, so we could get on the road. They were great!!!

Fast oil change

Over the course of the last 6 years my family has purchased at least 5 if not 6 vehicles from Billion. While the selection is nice and price fair most of the time, the main reason we have been back is due to the salesman we have had. Jesse McGraw is hands down the main reason we come back to Billion. With him on your sales staff we will be back to get our next vehicle from him as well. We did not know Jesse before we bought our first vehicle, but we feel like we have gained a family member with him. I hope he will get to see this comment Thank you Jesse, you have changed how i look at “car salesman”.

Always fast and effective

Great customer service , takes alot longer due to not being able to rotate tires in same location.

Great experience! Staff communicated well and made the whole process a breeze.

Service consultant, Brian Haiar, and his team did a great job again. Thank you!!

I was in and out right on time. Good service.

GREAT SERVICE HIGHLY RECCOMEND

Did great

No additional comments

Austin is the best he explains things to you as they fix it

Great service team. Delivered on time as expected.

Very pleasant staff

Everything was fine.

Red was excellent to work with for the entire process that included setting up my app to walking through my features in my new truck and I'd absolutely work with him again for future purchases! Chad Barrett

Fantastic and thorough service as always! Jordan is always courteous and helpful. Thank you!

The experience was very efficient and did not consume an undue amount of time. Our salesman Adam gave us a reasonable offer over text, and we came in and finalize the deal with very little time consumed. We were well satisfied.

Service Dept was able to get my 2015 GMC Sierra into the shop, diagnose the check engine light, and replace the defective EGR valve in less than 3 hours. I was back on the road with my 5th wheel the same day and returned home on time with no further issues. Great job and many thanks.

Got vehicle in early and took just a couple of hours to fix the problem.

My experience was very disappointing. I called and left the advisor an voice mail that i would like to schedule my vehicle to have new tires plus a service on 10/20. I didn't receive a call back so on 10/21 I scheduled the appointment thru the app for 10/24 at 1:30. I listed 5 items that needed to be addressed including, tires, oil change, and interior lights that stayed on. Upon arrival on time for the appointment, I also showed the advisor an email that I had received from the vehicle with a potential problem with the starter or the battery. I was told that there was a couple ahead of me but they'd get started as quick as they could. He also told me since I hadn't specifically talked to anyone that the tires might not get done. At 2:30 the advisor asked me if I was also getting an oil change and said they should be starting soon. I was asked questions and pointed out the codes that were on the computer. At 4:20 the advisor said the battery tested bad but that they were unable to replace it that day because it was too late in the day. He also stated that i wouldn't be charged for the diagnostics done. I purchased the extended warranty when the vehicle was purchased brand new at THIS dealer. When I went to the counter to cash out, I discovered that the tires weren't replaced either with the same excuse, we didn't have time. I was also disappointed by the sales staff. I had received an email from Buick with an offer to test drive a new vehicle and receive $50 credit towards a service. When I approached a sales guy he said he would just validate the offer since I wasn't interested in purchasing. (his words - not mine).

As usual, Austin and the team knocked it out of the park! I appreciate the personal attention given every time we have our vehicle serviced at billion

Jeff Nygaard is a great salesman very professional

Upon arrival was greeted by one of the nicest smiles you will ever see at a oil change facility. From there the experience only got better. Whether is was the timely fashion, the attention to detail or just sensing the true love these guys had for there profession, I couldn't have hoped for a better experience!

Got in fairly quick. Since I was there last time staff fill out a form of things on the vehicle they checked, for example tire pressure- all tires were low- why didn't they put air in them?

i always buy my cars and pickups at billion automotive

Excellent service team

Great service Only thing is he forgot to reset the oil gauge. But I figured it out did it myself.

Quick and professional service.

.

The customer service was out standing.

Brian was very helpful and updated me on cost and progress

Service writer was great.

The team at the Billion GMC store did an absolutely amazing job. I couldn't be more happy being a long time GMC customer. Huge call out for how well Danny D. manages his shop. Thank you for doing a great job!

Great price on tires !

Fabulous customer service

I have no snow tires installed new vehicle. The service advisor discussed with me which tires to buy. He put an order and called back a couple of days later. When the tires were installed, the dealership gave me a ride to and from my house. The transaction was handled well. I got the car back on the same day, and I am completely satisfied with all the service I received.

Red labue is the best!

Jeff was easy to work with and made sure I found the perfect vehicle. I never felt pressured to buy. He listened to my preferences, I drove a few models and he made sure I was happy with my purchase at the end

They were very helpful and kind and the shuttle ride was very nice to have.

The communication and work done was all good. The cost did seem high though.

Sales people don't chase you around when you are looking. Thank you.

I had a new tire installed on my car (had low mileage on my car so only had to put one on) that had been damaged going through a car wash. A new tire was sent from the warehouse and installed within a short time.

everything went real smooth.

Always a great experience at Billions GMC

My tire was flat at 9 psi on a snowy day. They were amazing .thanks a million. Guys once again saved me. I love billion.

Brian was very knowledgeable, compassionate and helpful!!

Easy and convenient scheduling. Team worked quickly to diagnose and fix issue in the same day, all covered under warranty.

Friendly staff, great communication, answered all my questions and made sure I knew everything about the SUV before I drove off! Love my Buick

Quick and simple

Did a great job

Called to get my mirror fixed as I need to move them in every time I go into the garage. Travis helped me get the best time that worked for me and got it done while I waited.

Brian Haier, service consultant, and his team always do a good job. Unfortunately we are having an issue that they cannot fix. We ordered a new Chevrolet Tahoe Premier in 2024. We have had a number of computer problems. We had a drivers side mirror that would move on it's own and not stay in place once it was set in the driver memory. Brian and his team worked directly with the GM engineers. After a number of service visits the GM engineers decided that the Tahoe needed a new switch. As of now the mirror is working. Ever since day one of owning the Tahoe, the radio has cut out periodically and then come back on. Brian and his team again have completed every GM update possible and the Tahoe radio still cuts out for a few seconds and then comes back on. The auto stop button has to be pressed every time we drive it. The outside temperature reading is often incorrect as well. I give Brian Haier credit for working tirelessly trying to get my new Tahoe to work the way it should but I am very disappointed with this vehicle. We have been very patient as we have worked through all the issues but it seems that it's time for GM to step up and help us favorably trade for a new GM vehicle. Tom Tiedemann

Everyone was friendly, explained the process, offered me a comfortable waiting area with coffee and snacks and had the job done quickly. Very professional and very courteous.

It was very

Great service as always

Y

Quick, easy, straightforward

Staff were professional and friendly. Service was fast and timely.

All good!

Service at billion is getting ridiculously lazy..

Dan at the service department arranged for a quick replacement of the back tail light replacement. Thanks.

Travis Strong was great. He had me pull my truck in immediately, diagnosed the problem, made sure the suspected parts were in stock, and scheduled my repair within 48 hours of my first contact with him. Todd Lindsay Construction Products and Consultants

Brian was very kind and helpful. I appreciated both he and Billie (on his team) for their understanding and patience with me.

Amazing service! Professional. Sales representative, Adam, went above and beyond for a first class experience.

I always go to Billion for my truck’s needs. I am always greeted kindly and treated very nice. I recommend Billion highly.

A job well done

I was in for the Express LOF. Not busy at 4:00 in afternoon that day. Was completed in thirty minutes.

Noticed oil in my garage a couple days after getting my engine oil changed. I found that the engine oil drain plug was finger tight. Very terrible feeling that a simple task can be done carelessly. What will you do to get my business back!?

Excellent service as always

Jesse McGraw is the best. He takes his time to help you.

Quick and efficient

Friendly and informative

Bought my 2023 GMC from billion 4 or 5 months ago and I’ve had two instances where it has given me error codes/dashlights that made it unable or unsafe to drive. This surprises me because I was told all your vehicles go through a thorough inspection prior to sale. First service cost me 400$ for a sensor that needed replaced. 2 weeks later my breaks stop working because of a loose or burnt out wire. That cost 1200$. I’m also upset that I buy a 53000$ pickup with you guys, buy my wife’s car through you and do all my oil changes and rotations with you and when my pickup is broken down in the shop that you guys sold me you can’t even give me a loaner vehicle so I am stuck without any transportation for as long as it takes to fix my vehicle. I will no longer be using Billion.

It took me three weeks to get my vehicle, but that was GM‘s fault because over the week of Christmas. They had a skeleton crew and they would not get back to the mechanic because they ended up putting in a new motor in my 2026 Acadia.

pulled right in to get my oil changed. fast and effecient

Fast service, explains any findings well. Good comminication